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Thursday, September 25, 2025High Tech & High Touch: Balancing Innovation with Human-Centered Service
High Tech & High Touch: Balancing Innovation with Human-Centered ServiceBy: Erin Freije, VP and Director of Marketing at Tompkins Community Bank Our digital-first world has evolved to the point where interacting with AI-driven customer service is not just expected — it’s the norm. By the end of 2025, AI will play a role in 80% of customer interactions, making the idea of speaking to a human on a 1-800 line feel as outdated as rotary phones and cable TV. Several factors have driven this shift. Advancements
